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ILIMO EXPRESS, Full Terms & Conditions :

It is the hirer’s responsibility to read the FULL TERMS & CONDITIONS closely as confirming a booking confirms you accept the TERMS & CONDITIONS.

Subject to the terms, iLIMO EXPRESS, have no responsibility for costs or losses including missed flights or travel connections, resulting from diversion, substitution, alterations, cancellations, delay’s or booking errors. It is the hirer’s responsibility to advise of any changes as full costs may be incurred.

If the transport or service is purchased with a credit card, purchaser agrees to make payment in full when billed or in extended payments in accordance with the standard policy of the issuer of the credit card.

Credit card surcharges of 5%may apply.

All rates are inclusive of GST and are charged per hour, per vehicle, and for Direct Transfers unless fixed or other prices are quoted. Rates do not include:- ground transportation charges such as Airport parking, road & bridge tolls, telephone usage, baby seats, and entrance fees to tourist attractions or special requests.

After Hours Surcharge

25% Surcharge applies for all vehicle type bookings between midnight and 06.00am.

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Additional charges will apply for all extra pickup/set downs required enroute unless already quoted.

Arriving Passengers at airports

Standard complimentary waiting time varies dependant on arriving terminal, however as a guide domestic arrivals consist of 15 minutes complimentary waiting time, whilst International arrivals have 30 minutes. This may vary, however the policy will be advised at the time of booking.

No extra charges are levied for flight delays.

For transfers to the airport, the complimentary waiting time allowance is 15 minutes from the booked pick up time. If the passenger makes the vehicle wait longer than 15 minutes, waiting time at the applicable booked vehicle hourly rate per 15 minutes (or part thereof) may apply.

Cancellations will be accepted prior to booked pick-up time. A minimum charge of one hour will apply where:

• Cancellations are made with less than 1 hour’ notice prior to the dispatch of the vehicle for Sedans, SUV’s or People Movers.
• Or bookings where the passengers fail to arrive or make contact with the chauffeur.

Either full payment or a deposit is required for Special Occasions such as but not limited to, AFL Grand Final, Grand Prix, Spring Racing Carnival (Melbourne Cup), Cox Plate, Stakes day, Derby day, Oaks Day, Christmas Day, New Years Eve, Sporting Events,Airshow and Concerts. If a deposit has been made, full payment is required either prior to or at the conclusion of the event. Surcharges may apply to such events.

Credit card details are required to secure all bookings.

The hirer is responsible for any charges levied by iLIMO EXPRESS its Operators or Licensees in respect of extra time in the event that your booking does not run to schedule. This includes any extra charges levied where you choose to extend the duration of your booking and include charges for traffic delays.

Smoking in not permitted by law in the vehicle.

Food & beverages are not to be consumed in the vehicle.

Pets are not permitted in the vehicles, with the exception of “guide or hearing dogs’’ and a blanket/mat must be provided by the passenger travelling.

Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST. iLIMO EXPRESS, reserves the right to pass on, without notice, any increases that may occur in any applicable airport charges, road & bridge tolls, entry fees or parking charges. Airport delays on location waiting: in regard to airport pickups, iLIMO EXPRESS will monitor all aircraft movements. If passengers are delayed after arriving at the terminal, additional fees may apply for each additional 15 minutes or part thereby.

iLIMO EXPRESS its Operators and Licensees reserves the right to use the services of other approved limousine/bus service providers as required. These operators will remain under the supervision of iLIMO EXPRESS its Operators and Licensees at all times.

Under Australian laws, it is compulsory that all passengers wear seat belts where fitted at all times when the vehicle is in motion.

Children under the age of 8 years must be placed in a Baby Capsules or Child Seat by Australian Law. Baby Seat/Booster seat will be charged additional @ $15 per item for every journey.

Our sedan’s maximum luggage limitations are two (2) normal sized suitcases (check in size for a plane) plus two (2) piece of hand luggage/soft luggage (carryon for a plane) or one (1) large suitcase plus one (1) set of Golf Clubs and one (1) soft luggage. Customers should consider booking a larger vehicle such as ‘People Mover’ 6 to 7 seats with trailer if they have more luggage than will fit in a sedan.

No suitcases will be transported inside the passenger area of the vehicle due to transport regulations & safety concerns.

iLIMO EXPRESS will not assume liability for any lost or misplaced personal property. In the event the customer leaves personal items in the vehicle iLIMO EXPRESS shall try to deliver any items hack to the Customer at their expense

You, the client, are liable for any charge levied by iLIMO EXPRESS in respect of any damage caused to a vehicle due to your instructions or any directions you give to the driver or chauffeur. The driver or chauffeur reserves the right to evict any clients from the vehicle due to any inappropriate or unruly behaviour. No refund will be offered in these circumstances.

Our chauffeurs will at all times drive at safe and sensible speeds and in accordance with legal speed limits, traffic and current road conditions and furthermore the driver reserves the right to deny access to a venue they feel may put the passengers and vehicle in an unsafe situation.

www.ilimoexpress.com.au is the website of ilimo EXPRESS by using this site  you agree to the terms and conditions and privacy policy. The Privacy Policy relates to the collection and use of personal information you may provide to us through your contact on the website.